Follow-up Service Concept:
Service is a culture. It is not simply a rule or process within BOSFA INDUSTRIAL BATTERY CO., LTD.Service concept has been integrated into our enterprise culture and aligned with the thought and behavior of our staff.
Our service contents are tailored to serve the needs of customers. BOSFA INDUSTRIAL BATTERY CO., LTD. consistently offers top quality and efficient services. Fee-based service is our self-developing strategy and an impetus to improve service quality. Optimize the services in both content and performance and gain a mutual benefit for you and us.
The service we offer is standard, professional, diverse and product-oriented.
Standard in service rules,
Professional in service quality,
Diverse in service contents,
Product-oriented in service quality and strength,
All the aspects above are measured with your gratification.
Follow-up Service Tenet:
Value individual desire of customers
Assist customers to improve efficiency and performance
Assist customers to discover competitive advantages
Assist customers to foster their own technical specialists
Follow-up Service Content:
Standard service: we have confidence in providing the best service with our advanced organization, strict quality guarantee system and hi-tech backup team. BOSFA standard services range from the customers' inquiry to cargo transportation, from the model selection of the products to trouble shooting, trouble shooting, hidden trouble shooting beforehand and the learning program for the technical personnel's retention etc. We strive to take into full consideration our customers' interests.
Services for documents and information
Samples delivery
DELIVERY
SHIPPING INFO
Service for learning program
Emergency support
Special service: this content is prepared for the definite purposes from the customers requested on particular occasions or under specific conditions. Users can choose service items from the special service for needs, or use packages of service for maintenance and guarantee to buy relative services so as to obtain an optimum service supply.
Service for quality inspection
Quarter operation analysis
On-the-spot inspection
Technology reform
Performance maintenance and check-up of spare parts
Short-term intensive learning
Follow-up Service Items:
Battery assemblies
Description: when purchasing the batteries; we have engineers and technicians to train or help the buyers how to install and equip the batteries. We will ensure the battery works properly after assembly.
Sample Product Post
Description: When some customers are very interested in BOSFA products, and want to evaluate before order, then BOSFA will post the sample to the customers.
DELIVERY
Description: When customers place an order, BOSFA will handle the delivery process as soon as possible, normally, the first container (7 sets) will delivered within 7 days after receipt of the deposit. Then two containers can be shipped every week thereafter.
SHIPPING INFO
Description: BOSFA will always update the shipping information, including the weather, new shipping policy, and the shipping cost.
Fitting / Cable assemblies
Description: BOSFA guarantee all products will fit in the container very carefully before delivery.
Special packaging
Description: When customer requests a special delivery or packing, or in some customized case, BOSFA can provide the special packaging for the specific products.
Training
Description: BOSFA provides a range of training courses to the technicians, including installation, maintenance, and testing, we also provide some courses to the customers.
Support
Description: When accident happens, BOSFA provides a technical phone line and fax number to customers, Our BOSFA technician will help the customers to solve the problems and give suggestions to the customers.
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